Suzuki Baleno 2017

POLICY

At Absolute Car Restoration & Parts Pty Ltd, we sell new and used items at the best prices, backed by timely shipping and unbeatable service. All our items meet the Australian standards for quality, are fit for purpose and match their description.

In line with the Australian Consumer Law, we will work with you to resolve any issue(s) to the satisfaction of both parties.

The terms and conditions included in each listing, the website user agreement and the winning bid constitute the contract between Absolute Car Restoration & Parts Pty Ltd and the winning bidder for the provision of products. Winning bidders are assumed to agree with full terms and conditions when buying or bidding on Absolute Car Restoration & Parts Pty Ltd products. And, while all care is given, any errors or omissions in the product listing are unintentional.

WARRANTY

Absolute Car Restoration & Parts Pty Ltd offers a 30-day warranty on all radiators from the date of purchase. All conditions below are based upon the product being faulty and/or not performing as described. If your item arrives damaged or not as described, please refer to the Policy.

The warranty does not extend to damage caused by accident, misuse, neglect, natural disaster or act of God or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions.

All accessories and bonus gifts are not covered by warranty.

30 DAY RETURN PERIOD (APPLICABLE ON WEBSITE PURCHASES ONLY)

If for any reason you have changed your mind following a purchase, or you have ordered the incorrect part, we’re happy to work with you to return the item. To qualify for this offer, it is important to follow the guidelines below:

• We must be notified within 30 days of you receiving the item and that you intend to return it. The item must then be returned within 7 days following this notification*
  Refer to (RETURNING ITEMS).
• The item must be returned in original re-saleable condition with all tags, labels and packaging intact (ready to be put back on the shelf).
• The item/s are not opened, used, worn or damaged, and are in perfect condition when we receive them.
• That you do not stick or write anything on the item itself or its packaging. You may be required to wrap the item and attach postage stickers and any labels to the outer packaging you supplied.
• The item is securely packed to ensure it is returned to us in original and pristine condition.
• Handling fees will apply when returning: Buyer will pay return postage unless otherwise stated or if part is damaged or incorrect item was sent. The return postage will be deducted from the total refund provided if we Absolute Car Restoration & Parts Pty Ltd organise return freight or if the buyer pays for return delivery, then Absolute Car Restoration & Parts Pty Ltd will give complete refund for part only.
• If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.
  Please ensure you read and understand RETURNING ITEMS information below prior to returning any product.
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

REFUND POLICY (APPLICABLE IN STORE ONLY)

• When you purchase an item from ACR Parts, you will be physically shown the item, if you are happy with the item(s) and proceed to purchase. Prior to purchasing you will be notified of our Refund Policy that is applicable in store where we only do a Full in Store Credit towards other parts, mechanical services, and maintenance of the full value.

DAMAGED OR FAULTY PRODUCT

Should your item not function on arrival you are entitled to return the product to us for a full in-store credit to be used with Absolute Car Restoration & Parts Pty Ltd or replacement product (unless otherwise stated). The item needs to be returned and inspected prior to any in store credit can be applied. The outcome of the inspection will take no longer than 5 business days from the date the item is received by our service department.

• Absolute Car Restoration & Parts Pty Ltd can provide details allowing the return of the item at no cost to the customer (where freight costs apply).
• If a part supplied by Absolute Car Restoration & Parts Pty Ltd has been identified as Faulty or Damaged, this is covered under a Parts Only Warranty. Any outside labour costs incurred, external damages outside of the product or subsidiary parts will not be covered under warranty.
• Where the customer has contributed to the failure, or been misleading in their description of their issues, Absolute Car Restoration & Parts Pty Ltd may withhold a portion or all of the refund. If the warranty claim is rejected, the item is to be returned to the customer at the customer’s expense. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to Absolute Car Restoration & Parts Pty Ltd within 14 days of being notified of warranty rejection. Storage fees to apply beyond this time.
• Where money is owed to Absolute Car Restoration & Parts Pty Ltd for repairs and/or postage, Absolute Car Restoration & Parts Pty Ltd is entitled to hold onto the item until payment is made. Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires.

Please ensure you read the RETURNING ITEMS information below prior to returning any product.

SHIPPING AT BUYER’S RISK

We understand how difficult it can be to find good quality parts at affordable prices. Our goal is to offer reliable parts at a price everyone can afford. We send out hundreds of parts every week through various courier companies. Unfortunately, these companies do not offer freight insurance on our larger panel product range (such as bonnets). The complete list of items sent at buyer’s risk is below.

• Bonnets
• Tailgates
• Boot lids
• Front doors
• Rear doors
• Door shells

Please note that with this product range we do offer shipping, however, these items are sent at buyer’s risk. Therefore, if you have ordered one of these panels and it sustains any damage during transit the onus falls onto the buyer. Obviously, we are supplying a brand-new product and we intend for the product to arrive in the same condition it leaves our distribution centre – in a perfect, untouched condition. We have various procedures in place for checking, packing and wrapping these items to ensure there is minimal risk of damage occurring during transit, however, damage can still occur. We endeavour to be as transparent as possible with our customers to ensure they are aware there is always a risk of damage occurring during transit and, if damage does occur, the liability falls onto the buyer.

REFUNDS, REPAIRS AND SERVICE

Until the nature of any fault is determined, the resolution Absolute Car Restoration & Parts Pty Ltd can offer may vary. Where necessary, the item may need to be returned to determine fault/issue (see RETURNING ITEMS below regarding freight costs).

• Once the fault/issue is clarified, Absolute Car Restoration & Parts Pty Ltd may offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
• Where replacement is not possible, any refund offered may be less than the sale price, depending upon any contribution the owner may have made to the fault/failing.
• Where the customer has contributed to the failure, or been misleading in their description of their issues, Absolute Car Restoration & Parts Pty Ltd may not accept the warranty claim. If the warranty claim is rejected, the item is to be returned to the customer at the customer cost. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to Absolute Car Restoration & Parts Pty Ltd within 14 days of being notified of warranty rejection. Storage fees to apply beyond this time.
• Where money is owed to to Absolute Car Restoration & Parts Pty Ltd for replacement and postage due to incorrect fitting of product, Absolute Car Restoration & Parts Pty Ltd is entitled to hold onto the item until payment is made. Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires.
• The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by Absolute Car Restoration & Parts Pty Ltd service.
• At no time is Absolute Car Restoration & Parts Pty Ltd liable to pay any labour cost to fitting or re-fitting of a faulty product.
• If a part has been incorrectly purchased or incorrectly sent Absolute Car Restoration & Parts Pty Ltd will work with the customer and the costs of the order will be covered by whoever is at fault. If Absolute Car Restoration & Parts Pty Ltd is responsible for sending the incorrect item we will work with the customer to either exchange it for the correct part or organise a refund for the order amount only. At no time is Absolute Car Restoration & Parts Pty Ltd liable to pay any additional labour costs incurred or subsidiary parts associated
• If the part has been altered in any way to its original state the warranty, return or exchange may be void

Please Ensure you read the RETURNING ITEMS information below prior to returning any product.

RETURNING ITEMS

If for any of the above reasons you are required to return an item, the following steps need to be followed:

• Email info.acrparts@gmail.com stating your order number, the item/s you wish to return, and the reason for the return.
• Our customer service department will review your email and, if applicable, issue you a return authorisation (invoice) number which must be included on the address label. All other relevant information will be sent to you at this time.
• Absolute Car Restoration & Parts Pty Ltd will not accept the return of any item/s without an RMA attached.

To enable Absolute Car Restoration & Parts Pty Ltd to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase.

DISPATCH

Items are generally dispatched within 1-2 business days after payment is cleared however, please allow approximately 7- 10 business days for it to arrive. Buyers will be able to trace the delivery online with a unique tracking number.

Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Courier providers (not Australia Post) normally contact the buyer prior to the delivery day.

Any changes to address after checkout will not be considered as valid.

Absolute Car Restoration & Parts Pty Ltd is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number which is essential to facilitate delivery of bulky freight. Please be aware that PO Boxes cannot receive items above 25kg or longer than 1 metre. We highly recommend that you change your delivery address to a workplace for items that are large and bulky.

Where goods are sent through Australia Post, the buyer may receive a card in their letterbox indicating their item is available for pickup from their local post office.

A redelivery fee will be charged to buyers for items that are undeliverable and/or returned to Absolute Car Restoration & Parts Pty Ltd due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

PAYMENT

To ensure a smooth transaction, please follow the payment instructions laid out in the checkout. If you are new to the website and unsure how to purchase, please send us a message by clicking on ‘CONTACT SELLER’ and our customer service team will be happy to assist.

We accept payments through EWAY credit card/debit card or bank deposit. Once your payment has cleared, we will ship your item within 1-2 business days. Absolute Car Restoration & Parts Pty Ltd is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.

Some of our items sell with varying freight costs. Simply enter your postcode into the postage calculator on most listings to determine the cost to your area. As the EWAY system does not accept variable freight costs in the initial check-out, you will receive an automated email following your purchase which outlines the simple instructions to forward the additional postage costs.

PRIVACY POLICY

Absolute Car Restoration & Parts Pty Ltd makes a record of your visit and logs the following information for statistical purposes only: user’s server address; user’s top level domain name, date and time of visit to the site, pages accessed, documents downloaded and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs. Absolute Car Restoration & Parts Pty Ltd will only record your personal details or email address if you complete and submit any forms on this website or send an email to any of Absolute Car Restoration & Parts Pty Ltd’s email addresses. Any information you transmit to Absolute Car Restoration & Parts Pty Ltd will be used only for the purpose for which you have provided it. We will not use your personal details or email address for any other purpose and will not disclose it without your consent. Absolute Car Restoration & Parts Pty Ltd will not disclose these registered or stored details to any third party without your prior consent.

CONTACT

As always, if you have any questions, please send a message to our customer service team who are always happy to help.